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Trauma-Informed Leadership and Workplace Culture Insights
Tools, language, and implementation guidance for leaders building safer, more accountable workplaces.
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Start With These!
Start here if you are leading culture change, supporting staff well-being, or navigating conflict. These three posts teach the core tools we use in training and implementation.






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Foster Care Reform: How We’ll Fix a Broken System
The foster care system in the United States is broken. More often than not, the system actively harms those it seeks to protect. There...

Shenandoah Chefalo
May 10, 20236 min read


6 Things Everyone Should Know About Foster Care
The foster care system is meant to provide temporary care for children whose families are unable to care for them. While it can be a supportive and lifesaving resource to some children, it also presents challenges. While those with a personal or professional connection to foster care carry insights into the system, most people only have a vague understanding of the foster care system. So, in honor of Foster Care Awareness Month, here are six things that I believe everyone sho

Shenandoah Chefalo
May 2, 20233 min read


Is Your Job Harming Your Mental Health?
We need to work to live, but is work negatively impacting our well-being? For most of us, work allows us to meet some of our basic needs: such as a stable living situation, healthcare, and nutritious food. The issue is that, for most of us, work also contributes to toxic stress, compassion fatigue, and burnout, which negatively impacts our mental, emotional, and physical health. If I asked you this question: “How do you feel about your job?” How would you respond? If your ans

Shenandoah Chefalo
Apr 26, 20235 min read


5 Powerful Trauma-Informed Questions to Fuel Self-Exploration
Start here: Want the full set of trauma-informed tools for leaders? Visit our Trauma-Informed Leadership Toolkit for scripts, boundary phrases, regulation tools, and practical next steps. There are tons of trauma-informed tools out there to help you integrate trauma-informed practices into your everyday life, and today we’re going to focus on powerful questions. Trauma-Informed Tools: Powerful Questions & TIC Coaching Powerful questions are a core component of trauma-inform

Shenandoah Chefalo
Apr 18, 20234 min read


9 Emotional Regulation Techniques That Actually Work (Simple, “Silly,” and Effective)
Nine simple emotional regulation techniques that feel a little silly, but work. Practical options you can use in the moment, at work or at home, to reset and respond skillfully.

Shenandoah Chefalo
Apr 12, 20236 min read


Universal Precautions in Practice: 11 Trauma-Informed Leadership Habits That Build Safety
Universal precautions at work means leading as if anyone may be carrying trauma or chronic stress. Learn why it matters for communication, psychological safety, and follow-through plus 11 trauma-informed leadership habits you can use immediately.

Shenandoah Chefalo
Mar 28, 20235 min read


What is Vicarious Trauma… and Do You Have It?
Also referred to as compassion fatigue, vicarious trauma is a major contributor to chronic stress, especially for those who work with populations at a higher risk of trauma, such as social workers, healthcare workers, therapists, educators, and emergency workers. Vicarious trauma, aka compassion fatigue, is one of the most visible signs of trauma in our workforce. Compassion fatigue, aptly named, is a sort of tiredness and apathy that comes from expending our compassion on ot

Shenandoah Chefalo
Mar 14, 20235 min read


The Trauma Triangle: How Fostering Awareness of Reenactments Builds Resilience
Learn the trauma triangle and how workplace reenactments show up in teams under chronic stress. Identify the common roles, spot early signs, and use practical interruption strategies that protect trust and accountability.

Shenandoah Chefalo
Dec 21, 20229 min read


9 Reasons Why Your Work Team Shouldn’t Be a Family
We’ve all heard it: “our team is a family.” Organizations across every industry use this language. From non-profits to corporate teams, the idea that our working relationships should be as close-knit as our familial ones has become embedded into cultural norms—and even some of our mission statements. But “The Corporate Family” isn’t all it’s cracked up to be. This news might be hard for some of you to hear: calling your work team a family is not a trauma-informed practice. I

Shenandoah Chefalo
Dec 13, 20226 min read


9 Tips for Staying Motivated on Your Trauma-Informed Journey
Committing to trauma-informed work can be a real challenge. Most trauma-informed practices involve cultural changes and large-scale...

Shenandoah Chefalo
Dec 6, 20225 min read


Empathy is a Professional Superpower
All human beings are born with a capacity for empathy, but ultimately, empathy is a learned behavior—much like language. Just as language...

Shenandoah Chefalo
Nov 29, 20224 min read


The Four Pillars of Emotional Intelligence
Understand the four pillars of emotional intelligence and how they show up in real workplace behavior. Includes practical examples for leaders, supervision conversations, and team communication under pressure.

Shenandoah Chefalo
Nov 22, 20224 min read


The Complete Guide to Self-Awareness
“ Neuroscience research shows that the only way we can change the way we feel is by becoming aware of our inner experience and learning to befriend what is going on inside ourselves.” - Bessel Van Der Kolk Trauma-informed care is impossible without self-awareness. Anyone who practices TIC needs self-awareness, and most of us would benefit from greater self-awareness. In this complete guide to self-awareness, we’ll explore why self-awareness is core to the trauma-informed mode

Shenandoah Chefalo
Nov 9, 20227 min read


7 Tips to Reach Someone During a Trauma Response
Last week, we discussed how to recognize trauma states at work. The classic fight, flight, freeze, and appease trauma responses can reveal themselves in subtle ways, and other lesser-known trauma states can plague professional environments. Now that we know how to spot when someone is stuck in survival mode at work, it’s time to talk about how to help someone get out of that mindset. Today, we’ll explore the answer to the question: how can we respond to someone when they’re

Shenandoah Chefalo
Oct 18, 20225 min read


10 Things You Didn’t Know Were Trauma Responses
Recognizing trauma responses is an important skill for trauma-informed leaders to learn—and knowing these common trauma responses is a great place to start. When we view the world with a trauma-informed lens, we can identify two distinct states of mind or headspaces. Of course, this is an overly simplified model that helps us understand the neurobiology of trauma —but it can help us easily identify when someone (including ourselves) is experiencing a trauma response. These t

Shenandoah Chefalo
Oct 11, 20227 min read


August 2022 Trauma-Informed Newsletter
Download this newsletter as a printable PDF: Monthly Reflections As the end of summer approached, many of us prepared for the incoming...

Shenandoah Chefalo
Aug 31, 20226 min read


How to Use Ritualization as an Accountability Tool When Practicing TIC
When we discuss implementing trauma-informed change, the conversation largely surrounds how we live trauma-informed values. How does our behavior reflect our values? What about our lifestyle choices, how we engage in relationships, or our attitude toward life’s challenges? When we reflect, we recognize that there are many ways we live trauma-informed values, but there are also many areas where we can improve. So, once we’ve identified the areas we’d like to change, the questi

Shenandoah Chefalo
Aug 30, 20225 min read


How to Develop Your First Safety Plan—and Why You Should
In most circles, safety plans are discussed as a tool for suicide prevention. While they are certainly a great resource for people who may experience a crisis such as suicidal ideation, safety plans are a self-care tool that proves useful in less extreme situations as well. Whether you’re someone who would benefit from a personal safety plan or you’re interested in implementing an organizational safety plan for your workplace, this introduction to safety plans is a great plac

Shenandoah Chefalo
Jun 28, 20225 min read


Coping Mechanisms: Shame & Guilt as a Survival Skills
When we experience a traumatic event, shame and guilt are common survival skills we rely on. Like the flight, fight, freeze and appease response, these coping skills that are often meant for our survival, can leave us paralyzed. Logically, it’s easy to say, “of course, that wasn’t your fault.” But most survivors of trauma know just how hard it is to believe. Today we’ll explore a few questions relating to guilt and trauma, like “Why is it that survivors of traumatic experienc

Shenandoah Chefalo
May 24, 20223 min read


Navigating Grief: How to Take Care of Yourself in a Worst-Case Scenario
Trigger Warning: Please note that this blog contains a discussion of suicide, self-injurious behavior, depression and/or references of...

Shenandoah Chefalo
May 3, 20224 min read
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