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Trauma-Informed Leadership and Workplace Culture Insights
Tools, language, and implementation guidance for leaders building safer, more accountable workplaces.
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Start With These!
Start here if you are leading culture change, supporting staff well-being, or navigating conflict. These three posts teach the core tools we use in training and implementation.






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What is a Collective Disturbance?
Most of the time when we talk about trauma, our minds go to individual trauma: the trauma that we or someone we know has personally...

Shenandoah Chefalo
Jan 17, 20233 min read


What is Structural Violence?
This Monday, people across the US will celebrate Martin Luther King Jr. Day to mark the achievements of the Civil Rights Movement, which...

Shenandoah Chefalo
Jan 10, 20233 min read


December 2022 Trauma-Informed Newsletter
Download this newsletter as a printable PDF: Monthly Reflections For many, December is a month full of festive holiday activities and...

Shenandoah Chefalo
Jan 6, 20235 min read


Trauma-Informed Boundaries at Work: 11 Phrases to Say No and Set Expectations
Use these 11 trauma-informed boundary phrases to say no, pause conflict, set work-hour expectations, and protect wellbeing without escalating tension.

Shenandoah Chefalo
Jan 4, 20233 min read


9 Reasons Why Your Work Team Shouldn’t Be a Family
We’ve all heard it: “our team is a family.” Organizations across every industry use this language. From non-profits to corporate teams,...

Shenandoah Chefalo
Dec 13, 20226 min read


9 Tips for Staying Motivated on Your Trauma-Informed Journey
Committing to trauma-informed work can be a real challenge. Most trauma-informed practices involve cultural changes and large-scale...

Shenandoah Chefalo
Dec 6, 20225 min read


November 2022 Trauma-Informed Newsletter
Download this newsletter as a printable PDF: Monthly Reflections November is over, and there is a lot to be grateful for. There were also...

Shenandoah Chefalo
Dec 1, 20223 min read


Empathy is a Professional Superpower
All human beings are born with a capacity for empathy, but ultimately, empathy is a learned behavior—much like language. Just as language...

Shenandoah Chefalo
Nov 29, 20224 min read


The Four Pillars of Emotional Intelligence
Understand the four pillars of emotional intelligence and how they show up in real workplace behavior. Includes practical examples for leaders, supervision conversations, and team communication under pressure.

Shenandoah Chefalo
Nov 22, 20224 min read


The Intersection of the Social Determinants of Health (SDOH) and Trauma-Informed Care (TIC)
Trauma-informed care is like an umbrella that encompasses the social determinants of health, social-emotional learning, and actionable...

Shenandoah Chefalo
Nov 15, 20224 min read


The Complete Guide to Trauma-Informed Values
In the trauma-informed care space, we often reference trauma-informed values. While we can refer to values within the TIC space broadly,...

Shenandoah Chefalo
Nov 1, 20225 min read


October 2022 Trauma-Informed Newsletter
Download this newsletter as a printable PDF: Monthly Reflections As October ends and Halloween marks the transition into November, we may...

Shenandoah Chefalo
Oct 31, 20223 min read


7 Types of Organizational Structures
Organizational restructuring is often on the table when companies decide they need transformational change. And when organizations take...

Shenandoah Chefalo
Oct 26, 20225 min read


7 Tips to Reach Someone During a Trauma Response
Last week, we discussed how to recognize trauma states at work. The classic fight, flight, freeze, and appease trauma responses can...

Shenandoah Chefalo
Oct 18, 20225 min read


9 Things That Happen When Employees Feel Safe at Work
If you asked me what the single most important aspect of trauma-informed implementation is, I’d say it’s much more complex than that. But...

Shenandoah Chefalo
Oct 4, 20226 min read


September 2022 Trauma-Informed Newsletter
Download this newsletter as a printable PDF: Monthly Reflections In August, many of us prepared for or began the 22-23 school year as we...

Shenandoah Chefalo
Sep 27, 20224 min read


7 Ways to Practice Active Listening and Become a Better Listener at Work
What's the difference between listening and hearing? We can’t control what we hear. Hearing is second nature. Listening requires focus....

Shenandoah Chefalo
Sep 27, 20225 min read


How to Apologize: Advice from a Trauma-Informed Expert
If you’re familiar with the trauma-informed space, you know that we often talk about the experience of feeling seen, heard, and valued....

Shenandoah Chefalo
Sep 20, 20228 min read


8 Simple Ways to Create Safety at Work
Establishing safety at work is one of the most important aspects of creating a trauma-informed workplace, but creating safety is easier...

Shenandoah Chefalo
Sep 13, 20225 min read


What Does Trauma-Informed Leadership Look Like in Practice?
Trauma-informed leadership is crucial if you want to accomplish trauma-informed change in your organization. Here’s some expert advice on...

Shenandoah Chefalo
Sep 6, 20223 min read
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